FAQ

» Does my mailman need a key?
» How does a Postal or "Arrow" lock work? How do I get one installed?
» Do Installation Instructions come with my mailbox?
» What is powder coating?
» Can I install my curbside mailbox on a regular 4x4 post?
» I am dealing with Vandalism or "kids are using my mailbox for batting practice". What is the right box for me?
» I just had my mail stolen, what now?
» I am looking for a secure wallmount, what should I be looking for?
» I am looking for a secure curbside mailbox. What should I be looking for?
» Steel vs. Aluminum? copper, brass, polycarbonate, etc. Making sense out of materials and does it matter?
» Do you give discounts for quantity orders? How can I get a quote?
» Can I get a custom color ?
» Do you ship outside of continental U.S.? Do you ship internationally?
» Can I pay by Check or money order?
» What are the USPS requirements for installation at my house?
» Is my mailbox under any warranty?
» Can I return my mailbox if I don't like it?


Does my mailman need a key?
	No. Personal locking mailboxes do not need a key to drop off mail, only to recieve it. All USPS approved locking mailboxes require the manufacturer to make a slot for drop off, so even when you aren't there the mail can be dropped. Mailboxes fit with a postal, or, 'arrow' lock have a universal postal key for the mail carrier and also a seperate lock for customer. These locks are a specialty item and must be approved for our customers by their local post office.
How does a Postal or "Arrow" lock work? How do I get one installed?
	An arrow lock is the post office's lock. This allows the postal carrier access into the body of the mailbox. Usually these locks are used for multiple unit boxes, commercial boxes and some drop boxes. This is a great option for businesses who have alot of mail coming and going, as it allows for secure pick up and delivery. Customers wouldn't have a key to these locks, as it is a universal lock for mail carriers only. However, these units are made to unlock in a seperate area for customer. There are a handfull of mailboxes, mostly commercial models that allow for arrow locks. In order to install one, you must have it approved by your local Post Office, as they do not approve it for every situation. Then the Post Office comes and installs the lock free of charge.
Do Installation Instructions come with my mailbox?
	Yes they do. Installation is straight forward on most mailboxes. For more complicated masonry or construction projects you should consult a professional.
What is powder coating?
	Powder coating is the technique of applying dry paint to a part. The final cured coating is the same as a 2-pack wet paint. In normal wet painting such as house paints, the solids are in suspension in a liquid carrier, which must evaporate before the solid paint coating is produced. The part is then placed in an oven and the powder particles melt and coalesce to form a continuous film. It is super durable and allows you to enjoy the finish for years to come. Powder coating is a process that is environmentally friendly.
Can I install my curbside mailbox on a regular 4x4 post?
	Most of our curbside mailboxes will mount on a 4 x 4 post either alone or with an adapter bracket.
I am dealing with Vandalism or "kids are using my mailbox for batting practice". What is the right box for me?
	We have quite a few products that work well for this situation, here are a few: The Lexington mailbox, Pinnacle Plus, Heavy Built Country Estates, All these mailboxes would work beautifully.
I just had my mail stolen, what now?
	Get a locking mailbox right away. Now that you've had to change financial information or get new credit cards, they have to come in the mail. This is a perfect opportunity for a mail thief to strike again. If you haven't reported the theft, you should call one of the major credit reporting agencies to put a credit watch on your information. You should also keep a close eye on bank statements, utility bills and any other accounts that deal with personal information. Make sure to report this to police as well. You can bet that if you were hit so were your neighbors. Maybe you could start a neighborhood watch program.
I am looking for a secure wallmount, what should I be looking for?
	The biggest issue with wallmounts is the opening. These boxes are typically smaller and need a large opening for mail. Take a good look at the specifications for the box to see how big the slot is. We do have some options that must be post office approved for secure wallmounts. See our Letter locker vertical and horizontal wallmounts for more information.
I am looking for a secure curbside mailbox. What should I be looking for?
	When you say secure, do you mean from vandalism, theft or both? Look for a locking mailbox that has a hopper-type (such as Pinnacle or Oasis) or baffled off drop area (such as DVault or Letter locker) or even a box with a long neck (such as Secure Mail Vault). This secures your mail from any one trying to look into your box or trying to reach into it. Our Lexinton mailbox and Pinnacle Plus mailboxes provide both security through a lock and a tough body to withstand vandalism. Our Country Estates line of mailboxes offer a super tough body with no lock. These boxes were designed specifically with vandals in mind. The Lexington shares the same body type.
Steel vs. Aluminum? copper, brass, polycarbonate, etc. Making sense out of materials and does it matter?
	You want to take into consideration where you are living and what your needs are.
Do you give discounts for quantity orders? How can I get a quote?
	Yes! we do quantity discounts! Please email us for a quote on quantity orders. There is a quotes button on the homepage. We need the following info: Contact Name and number, Shipping city, state, zip as well as product plus any posts or extras, and amount of them you would like. Please be as specific about product and amount as possible, as the process to get quotes can be timely.
Can I get a custom color ?
	Most mailboxes have the option of custom colors for an additional charge. Also, custom colors take a bit longer than standard colors. Please email or call to find out specifics.
Do you ship outside of continental U.S.? Do you ship internationally?
	We ship to most places world wide. We need to provide a ship quote outside of the continental U.S. We can not anticipate any taxes, charges or brokerage fees due to shipping to another country. Also, shipping times may fluctuate.
Can I pay by Check or money order?
	Yes. We have an option in our checkout to do so. Please send checks or money orders to: Zasde PO Box 6558 Napa, Ca. 94581 Please note: Checks sent by mail need to clear before we send product.
What are the USPS requirements for installation at my house?
	Customers are required to contact the local Post Office before installing the mailboxto ensure it's correct placement and height at the street. Generally, mailboxes are installed at the height of 41-45 inches from the road surface to the inside floor of the mailbox or point of mail entry (locked designs) and are set back 6-8 inches from the face of curb or road edge to the mailbox door.
Is my mailbox under any warranty?
	We carry high quality mailboxes and don't anticipate any issues with your order. However, occasionally issues arise and we are happy to help you resolve them. It is the discresion of the manufacturer to either fix or exchange based on their knowledge of product. Your mailbox is guaranteed against any manufacturers defects for a period of 90 days. Guarantee does not cover problems resulting from outside sources, such as baseball bats, cars and weather.
Can I return my mailbox if I don't like it?
	Yes. You can return your box for any reason. We ask that you call to recieve a return number from custumer service. 1-888-863-1040. Once you have the return number, write it boldly on outside of mailbox and also on a copy of the sales slip that came with your box. Please indicate on the slip the reason for return and if you would like an exchange or return. Place the slip inside with the box and follow instructions from customer service for return address. Mailboxes may incur a restocking fee based on manufacturer. Refunds are for product only and happen once item has been returned and inspected.